Quality guest service
reflects an operation that is committed to providing
consistent, quality guest service. it is strong in both the personal area
( i.e personable, interested, tactful) and procedural
(i.e timely, efficient, uniform dimensions of service.) This approach communicates that we care and we deliver. Quality guest service makes or break your restaurant. 68% of Customers don't forget bad experience easily studies say.
Food, beverage, service, safety, physical surroundings, hospitality & atmosphere.
Oversee all aspects of guest experience, including: steps of service & Hospitality
Create staffing pars in all departments.
Identify, address and anticipate guest needs.
Resolve and follow up on all guest complaints.
Ensure the development of effective work schedules to ensure guest satisfaction.